Legal

Terms and consumer information

Last updated 3 September 2026

BHD Interiors Ltd is registered in England and Wales, company number 14817178. Registered office: 24 Huntwick Crescent, Featherstone, Pontefract WF7 5JG (registered office only — not a showroom or visiting address).

This page sets out who we are, what we do, and the information the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require us to give you before you agree to a job. It applies to work we agree with you in your own home, which is how most of our contracts are made.

1. Who you are contracting with

Your contract is with BHD Interiors Ltd, a company registered in England and Wales under company number 14817178. Our registered office, which is also the address to use for any formal correspondence including a cancellation notice, is given in the statutory notice at the top of this page and in the footer of every page on this site. It is a registered office address only; we do not have a showroom and we do not receive visitors there.

The way to contact us day to day is the enquiry form on our contact page. We will give you a direct phone number and email address when we come out to quote.

2. The service

We fit kitchens. In the normal case you buy the kitchen from a retailer or supplier of your choosing, it is delivered to you, and we install it. We also carry out fitted bedrooms, flooring and joinery work where you ask us to.

Unless your quote says otherwise in as many words, we do not supply the kitchen, the appliances or the worktops, and the price does not include them. Where a job needs plumbing or electrical work that must be carried out by a certified tradesperson, we will tell you at the quote stage so that it can be arranged alongside the fitting.

The exact work we are agreeing to do is the work described on your written quote.

3. Price and how it is arrived at

We do not price a kitchen without seeing it. We come out, measure the room and look at what is behind the existing units, and then send you a written quote. The price you pay is the price stated on that quote.

The quote states what is included and what is not. If work comes to light once we start that could not reasonably have been seen beforehand — a floor that is badly out of level, pipework or wiring in an unexpected place, damage behind the old units — we will stop, tell you what is involved and what it will cost, and carry on only once you have agreed. You will not find extra items on an invoice that you had not agreed to first.

Where VAT applies it is shown on the quote. There are no delivery charges, and there is no charge for coming out to quote.

4. Payment

Payment terms are as set out on your written quote: how much is payable, and when. Any deposit, staged payment or final balance will be stated there before you agree to anything. We will not ask you for money on a basis you have not seen in writing.

5. How long a quote stands

Each written quote states how long it is open for acceptance. If it has passed, ask us and we will confirm the price or re-quote. Nothing is binding on either side until you accept the quote.

6. Your right to cancel

Because we normally agree jobs with you in your own home rather than at business premises, the contract is an off-premises contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That gives you a legal right to cancel.

• You have 14 days to cancel, running from the day the contract is made, and you do not have to give a reason.
• To cancel, tell us clearly that you want to. A message through the contact form, an email, or a letter to our registered office all count. You can use the model form in section 8, but you do not have to.
• Cancelling in time is what matters, not when we read it. As long as you send your cancellation before the 14 days are up, it is in time.
• If you have paid anything, we refund it within 14 days of being told you are cancelling, using the same method you paid by, subject only to section 7 below.

7. If you ask us to start within the 14 days

Kitchen deliveries do not always wait 14 days, so you may want us to start sooner. You can ask us to, and we will need that request from you in writing — a message or an email is enough.

• If you then cancel within the 14 days, you still cancel; but you pay for the work already carried out up to the point you told us, in proportion to the full price of the job. We will set out how that figure is worked out.
• If the work is finished inside the 14 days at your express request, and you acknowledged at the time that you would lose the right to cancel once it was complete, then the right to cancel ends when the work is done.
• If you did not ask us in writing to start early, you pay nothing for anything we did inside the cancellation period.

8. Model cancellation form

You may use the wording below, but any clear statement will do.

9. The standard of our work

Under the Consumer Rights Act 2015 we must carry out the work with reasonable care and skill, within a reasonable time, and any materials we do supply must match their description and be of satisfactory quality. Nothing on this page limits those rights or any other right you have in law.

If something we fitted is not right, tell us and we will come back and put it right.

10. Complaints

If you are not happy with the work or with how a job has been handled, contact us through the contact form or write to the registered office. Tell us what the problem is and what you would like done about it. We will acknowledge it and reply in writing, and we would far rather sort it out directly than have you take it further.

If we cannot resolve it between us, you keep every right you have under consumer law, including the right to take the matter to court. You may also want to take independent advice from Citizens Advice at citizensadvice.org.uk.

11. Governing law

These terms and any contract between us are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.